Warranty Policy

JazPiper Malaysia warrants that all products distributed by JazPiper Malaysia are free from defects in materials and workmanship under normal use and normal operating conditions, commencing from the date of purchase.

1. Warranty Period

A. Repair Turnaround Time

The standard repair turnaround time is seven (7) working days, excluding shipping or transportation time and public holidays.

B. Warranty Duration by Product Category

12-Month Warranty Coverage

  • JazPiper PRO – Main Unit & Subwoofer
  • JazPiper MAX – Main Unit
  • JazPiper GO – Main Unit
  • X1
  • K-Night

6-Month Warranty Coverage

  • Power Adapters
  • Microphone Batteries
  • Remote Controls
  • Microphones
  • HDMI Cable

C. Warranty Coverage Details

During the warranty period, free repair or free replacement of defective parts will be provided at no charge.

Upon expiration of the warranty period, all repair services and replacement parts shall be chargeable.

Any parts replaced during paid repair services may carry a limited warranty of three (3) months, six (6) months, or no warranty at all, depending on the type of component replaced. Warranty coverage, if applicable, applies only to the replaced components. The applicable warranty period will be stated on the repair invoice.

2. Warranty Claim Terms & Conditions

This warranty applies exclusively to manufacturing defects.

All shipping, transportation, and handling costs incurred during the warranty claim process shall be borne by the customer or dealer.

All warranty claims must be accompanied by valid proof of purchase. Dealers and distributors are required to provide customers with a corresponding purchase invoice.

The product must be an officially authorized JazPiper Malaysia product.

This warranty does not cover damage resulting from misuse, abuse, negligence, improper handling, or external causes, including but not limited to:

  • Dropping or impact damage

  • Excessive pressure or compression

  • Liquid ingress or moisture exposure

  • Unauthorized disassembly, modification, tampering, or repair performed by non-authorized personnel

If a product is found to be defective, damaged, incorrectly supplied, or missing accessories upon receipt, customers are advised to contact the Customer Support immediately.

Management reserves the right to conduct a technical inspection and investigation to determine the actual cause of the reported issue.

End users may contact JazPiper Malaysia Official Customer Support directly for all JazPiper-related after-sales matters, including device hardware and karaoke software support.

Repair & Warranty Submission Procedure

Customers must first contact Official Customer Support to resolve device issues. A formal warranty request should be submitted only after support has completed the verification process and advised doing so.

Prior to shipment, customers are advised to provide clear photos of the device and all accompanying accessories, showing the overall condition and completeness of the items, and submit these photos to the official Customer Support for notification and record purposes.

This photo submission is required to facilitate verification of item condition and accessory completeness upon receipt at the service center.

Only after verification and acknowledgment by the Customer Service Center may the customer proceed to ship the product.

JazPiper Malaysia bears no responsibility for any loss, damage, or missing products if they are shipped to the service center without prior notification, authorization, or photo submission.

3. Dealer Responsibilities

Dealers are responsible for inspecting the condition of all products immediately upon receipt if requested by the customers.

A two (2) weeks grace period from the invoice date is granted to report any damage or missing accessories. Failure to do so shall result in JazPiper Malaysia bearing no responsibility.

Dealers must ensure that all JazPiper products are free from defects and include complete accessories before handing them over to customers.

Dealers are required to provide basic after-sales support, including:

  • Verifying whether a product qualifies for warranty service or repair

  • Assisting customers with warranty claim procedures

  • Liaising with JazPiper Malaysia Customer Service when necessary