WARRANTY & REPLACEMENT POLICY

JazPiper Malaysia provides warranty services for products officially distributed in Malaysia, subject to the following terms and conditions.

1. Warranty Period

12-Month Warranty

  • JazPiper PRO – Main Unit & Subwoofer
  • JazPiper PRO X – Main Unit & Subwoofer
  • JazPiper MAX – Main Unit
  • JazPiper GO – Main Unit
  • JazPiper K-ONE – Karaoke Touch Screen Device & Both Speakers
  • JazPiper MOVE – Main Unit
  • JazPiper X1
  • JazPiper K-Night

6-Month Warranty

JazPiper PRO / PRO X / MAX / GO

  • Power Adapters
  • Microphone Batteries
  • Remote Controls
  • Microphones
  • HDMI Cables

JazPiper K-ONE

  • Power Cables
  • Microphones
  • SpeakON Speaker Cables
  • HDMI Cables

JazPiper MOVE

  • Chargers
  • Microphones

All warranty periods commence from the date of purchase, subject to valid proof of purchase.

2. Warranty Coverage

Warranty covers manufacturing defects under normal use and operating conditions.

Eligible cases may qualify for free repair or replacement of defective parts, subject to inspection and approval by JazPiper Malaysia.

Warranty does not cover damage caused by:

  • Dropping, impact, scratches or dents caused by the customer.
  • Misuse, negligence or improper handling.
  • Liquid or moisture exposure.
  • Unauthorized opening, modification or repair.
  • Other external causes not covered by warranty.

The standard repair turnaround time is approximately 7 working days, excluding shipping time and public holidays. Actual repair time may vary depending on the issue and parts availability.

3. Seven-Day Manufacturing Defect Replacement Policy

Customers may request a replacement if a product develops a problem suspected to be a Manufacturing Defect within 7 days of receiving the product.

  • Replacement is not guaranteed.
  • All requests are subject to inspection and approval by JazPiper Malaysia.
  • The original box, packaging and accessories should be complete. Special cases may be considered at JazPiper Malaysia’s discretion.
  • Requests may be rejected if the issue involves customer-caused damage, misuse, unauthorized repair or other circumstances that do not qualify as a Manufacturing Defect.
  • JazPiper Malaysia has the final authority to approve or reject replacement requests.
  • Authorized dealers and sellers may submit requests but cannot promise or approve replacements on behalf of JazPiper Malaysia.

A rejected replacement request does not automatically mean the product is ineligible for warranty service. Eligible functional issues may still be considered for repair under the applicable warranty terms.

4. Warranty Claim Requirements

  • Valid proof of purchase is required.
  • Only products officially distributed by JazPiper Malaysia are eligible.
  • Overseas products should be referred to the relevant country distributor.
  • Customers should report any damage, incorrect items or missing accessories upon receipt as soon as possible.

5. Repair & Warranty Submission Procedure

Step 1: Contact JazPiper Malaysia Official Customer Support for troubleshooting and verification.

Step 2: Submit clear photos of the product, identifying labels and all accompanying accessories, together with your full name, contact number and return address in the warranty system to facilitate case registration and follow-up in the warranty system.

Step 3: Wait for Customer Support to acknowledge the submission and provide shipping instructions.

Step 4: Ship the product only after receiving confirmation.

Step 5: The service team will inspect the product and advise on the applicable solution.

JazPiper Malaysia may not be able to verify disputes concerning pre-existing damage or missing accessories if the product is shipped without prior notification, required photos and acknowledgment.

6. Shipping & Transportation Costs

All shipping and transportation costs for warranty, repair and replacement requests shall be borne by the customer or dealer, unless otherwise agreed by JazPiper Malaysia.

Customers and dealers are responsible for packing products securely to minimize transportation damage.

7. Dealer Responsibilities

Dealers are responsible for:

  • Checking product condition and accessory completeness before handing products to customers.
  • Providing customers with valid purchase invoices.
  • Providing basic troubleshooting and collecting relevant information, photos and videos.
  • Assisting customers with warranty and replacement submissions.
  • Communicating confirmed decisions accurately without making unauthorized promises.

Dealers must report delivery-related damage or missing accessories within two weeks from the invoice date. Late reports may affect verification and will be assessed based on the available evidence and circumstances.

8. Official Customer Support

For JazPiper product, hardware and karaoke software support, customers may contact:

JazPiper Malaysia Official Customer Support

WhatsApp: +60 11-6782 8688

9. Policy Updates

JazPiper Malaysia reserves the right to update this policy from time to time. Updated versions will be published on the official website with the applicable effective date.

Existing purchases and warranty rights will be handled in accordance with applicable Malaysian law.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited.

10. Our Commitment

JazPiper Malaysia is committed to improving product quality and after-sales service and providing appropriate solutions for genuine product-related issues, subject to this policy.